Privacy Policy

Last Updated: March 24, 2026

1. Introduction

Mithra Elevators & Safety Systems ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mithraelevators.com and use our services.

2. Information We Collect

2.1 Information You Provide Directly:

Contact form submissions (name, email, phone, city, project details)
Email inquiries
Phone calls and voicemails
Any other information you voluntarily provide

2.2 Information Collected Automatically:

Server logs (IP address, browser type, pages visited)
Cookies and tracking technologies (Google Analytics)
Device information (operating system, device type)
Usage data and behavior patterns

3. How We Use Your Information

We use the collected information for the following purposes:

Responding to your inquiries and providing customer service
Processing project consultations and quotes
Improving website functionality and user experience
Sending marketing communications (with your consent)
Complying with legal obligations
Analyzing website usage through Google Analytics

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your language preference
Track website analytics through Google Analytics
Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

Our team members internally for business purposes
Third-party service providers (Google Analytics, hosting providers)
Legal authorities if required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for 2 years.

7. Security

We implement industry-standard security measures to protect your information, including:

SSL encryption for data in transit
Secure server hosting
Regular security updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights (GDPR & India Privacy Compliance)

Depending on your location, you may have the following rights:

Right to access your personal data
Right to rectify inaccurate information
Right to request deletion of your data
Right to restrict processing
Right to data portability
Right to withdraw consent

To exercise these rights, contact us at info@mithraelevators.com

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For privacy-related inquiries, contact:

Mithra Elevators & Safety Systems
24-812/2, Lane II, Panchaseela Colony, Chenna Reddy Nagar
Hyderabad, Telangana 500037
Email: info@mithraelevators.com
Phone: +91 99081 77875